Privacy Policy

Quick summary

We collect personal information to deliver, maintain, and continuously improve the Service. We do not sell your personal data. We apply industry‑standard, and where appropriate advanced, security measures to safeguard your information and provide you with clear controls to manage your privacy. For access, correction, deletion, or any privacy question, contact us at [email protected].

1. Introduction

Welcome to Motovio. This Privacy Policy outlines what information we collect, how we use and share it, and the choices available to you. It applies to our mobile applications, website, and any related services we provide (collectively, the "Service").

By creating an account or using the Service, you acknowledge that you have read and understood this policy. If you do not agree, you should not use the Service. Where required by law, we will obtain your consent before processing certain categories of data.

2. What information we collect

A. Information you give us

When you use the Service, you may choose to provide the following categories of information, which we use to set up and operate your account and deliver core functionality:

Account information: Your name, email address, phone number, profile photo, and authentication details needed to create and secure your account.
Vehicle information: Details about your vehicle, such as make, model, trim, and number plate, which enable maintenance tracking and reminders.
Service & maintenance records: Information about your car's service history (including current and past mileage) and service details. We may also store your insurance expiry date to provide timely renewal notifications.
Communications: Records of your conversations with our support team or responses to surveys, which help us address issues and improve the Service.
Ratings and reviews: Feedback you provide about features and services, which we may use (in de‑identified form where possible) to guide improvements.

B. Information we collect automatically

We also automatically collect certain technical and usage information to keep the Service reliable and secure, and to help us understand how features are used:

Device information: Your device type, operating system version, unique device identifiers, IP address, language, and browser or app version.
Usage data: Interactions with the Service (for example, screens viewed, feature usage, timestamps), performance diagnostics, and crash reports.

3. How we use your information

We use personal data for the purposes outlined below. Depending on your location, we do so under one or more legal bases (for example, contract, consent, legitimate interests, or legal obligations):

To provide and maintain the Service: To create and manage your account, deliver core features, send maintenance and insurance reminders, and store your vehicle and service history.
To improve and develop features: To analyze aggregate usage, diagnose issues, enhance performance, and develop new functionality that better serves users.
To communicate with you: To send important service notices, respond to requests, and—where permitted—provide updates about new features or offers. You can opt out of marketing at any time.
For safety and security: To prevent fraud and abuse, detect and address security incidents, and protect the integrity of the Service and our users.
For legal and compliance purposes: To comply with applicable laws, regulations, and lawful requests, and to enforce our terms and policies.

4. How we share your information

We do not sell your personal information. We only share it in the following situations:

With Your Consent: When you tell us we can share it.
With Service Providers: We share your data with trusted partners who help us run our business, such as companies that host our servers or provide customer support.
For Business Transfers: If we are involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.
For Legal Compliance: We may share your data if required by law or to protect our rights, property, or safety.
In an Anonymized Format: We may share data that has been de-identified and cannot be traced back to you.

5. Your rights and choices

You have control over your personal information. You can:

Access and Update Your Data: You can view and edit your personal information directly within the app.
Delete Your Account: You can delete your account by going to "Settings" and selecting "Delete Account."
Opt Out of Communications: You can unsubscribe from marketing emails and adjust your notification preferences.
Manage Cookies: You can manage or disable cookies in your browser settings.

6. Data security and international transfers

We use a variety of security measures to protect your information from unauthorized access, loss, or misuse. Your data is stored on secure servers and is encrypted when transmitted.

Your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with legal requirements and provide an adequate level of data protection.

7. Children's privacy

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with their data, we will delete it immediately.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any major changes by posting the new policy on our website or through an in-app notification. The new policy will be effective immediately upon posting.

9. Contact us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Email: [email protected]

10. Data retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes outlined in this policy, including satisfying legal, regulatory, tax, accounting, or reporting requirements. Retention periods vary by data category, user status, and operational need. When data is no longer required, we will securely delete or irreversibly anonymize it in accordance with our retention schedule.

11. Legal bases for processing

For users in the EEA/UK/Kenya, we process personal data under the following lawful bases: performance of a contract (to provide the Service), consent (where required for certain processing), legitimate interests (for example, to improve the product and ensure security) balanced against your rights and freedoms, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

12. Cookies and tracking

We use cookies and similar technologies to enable core functionality, remember your preferences, analyze usage, and tailor content. You can manage cookies in your browser or device settings. Where required, we will display a consent banner and honor your selections. For more detail, please refer to our cookie disclosures or policy where available.

13. Third‑party processors

We engage carefully selected service providers to support hosting, analytics, error monitoring, messaging, customer support, and other functions. These processors may access personal data solely to perform services on our behalf under written agreements that require appropriate security, confidentiality, and compliance controls. An up‑to‑date list is available upon request.

14. International data transfers

Where personal data is transferred internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by relevant authorities, rely on adequacy decisions where applicable, and apply supplementary technical and organizational measures as needed to protect your information.

15. Security measures

We implement administrative, technical, and physical safeguards including encryption in transit, access controls, least‑privilege and need‑to‑know practices, monitoring, secure development standards, and regular reviews. While no method of transmission or storage is completely secure, we continuously enhance our controls to mitigate risks.

16. Data sources

In addition to information you provide, we may receive personal data from app stores, analytics and measurement providers, payment processors, identity providers, and customer support platforms. We use this information consistent with this policy and applicable law.

17. Automated decision‑making and profiling

We may use limited profiling to personalize notifications, content, and product experiences. We do not engage in automated decision‑making that produces legal or similarly significant effects without meaningful human involvement.

18. Marketing communications

With your consent where required, we may send marketing communications (for example, emails or push notifications). You can opt out at any time using unsubscribe links, device notification settings, or in‑app preferences. Service and transactional messages will continue as needed to operate your account.

19. Device permissions

The app may request permissions—such as notifications, camera, and photos/files—to enable features like receipt uploads and reminders. You can manage permissions in your device settings. Certain features may be unavailable if permissions are disabled.

20. Account deletion and residual data

You can request account deletion within the app settings. Upon verification, we will delete or anonymize your personal data, subject to limited retention in backups and logs for a defined period to meet legal or security obligations. Backups are purged on a scheduled cycle.

21. Complaints and supervisory authorities

If you have concerns, please contact us first at our privacy email so we can assist. You may also lodge a complaint with your local supervisory authority (for example, the Office of the Data Protection Commissioner in Kenya, the Information Commissioner's Office in the UK, or your EU lead authority).

22. Effective date and changes

This policy is effective as of the date shown below and may be updated from time to time. We will post updates here and, for material changes, notify you via the app or email where appropriate. If changes materially affect your rights, we will provide additional notice or obtain consent where required.

23. Links to third‑party sites

The Service may link to third‑party websites or services. Your use of those properties is governed by their privacy policies and terms, and we are not responsible for their content or practices.

24. Payments

If payments are offered, transactions are processed by a third‑party payments provider. We do not store full payment card details. The provider processes that information in accordance with its own privacy and security obligations and applicable standards (for example, PCI DSS).

Effective date: September 23, 2025